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Please can you provide your PowerSaves 3DS license key and the registered email address. Please can you detail the messages reported by the PowerSaves 3DS software when inserting your 3DS game cartridges. Please confirm the 3DS game cartridges which you are inserting in to the PowerSaves 3DS transfer dock Please can you confirm the version numbers from the front of these 3DS game cartridges, for example LNA-CTR-EKJE-USA. Please can you confirm the version of Windows which you are using for example Windows 7 64bit. Please can you confirm if you were able to try using a different computer and if the computers share the same internet connection. Please can you confirm if known the type of internet connection in use or your internet provider. Please confirm that the registered email address and license key are correctly entered within the PowerSaves 3DS software options screen Most newer games allow you to access the manual by pressing the home button on the 3DS while in game and then choosing “manual” EXAMPLE:Įrasing Your Game Save Data Pokemon X & Y: Some game titles allow you to reset your save data and start again please refer to the game manual for details regarding your specific game. When you wish to completely erase your save data, press D-Pad Up + B + X simultaneously from the title screen. It’s advised to backup save data before applying codes, or overwriting personal save data with PowerSaves content. If the cartridge is removed during the writing or reading process, save data may become corrupt or deleted. The backed up save data can be restored from the “PC/CARTRIDGE” tab of the software. The 3DS Power Saves has an “auto backup” feature to help customers who may forget to backup their data before writing codes or power saves to their cartridges.